General
What are the check-in and check-out times?
Check in is at 2 PM and check out is at 10 AM
If you arrive before check-in or if your check-out is before your departure time, you are welcome to store your luggage in our designated luggage room and use the hotel’s facilities until your check-in or departure time.
¿Tienen política de late check-out?
Late check-out is subject to availability and is charged at 30% of the value per night until 2 pm, or at 50% of the value per night until 6 pm of the booked apartment category.
Is there a storage room to leave skiing equipment or gear?
Yes, we have a storage room that all guests can use to leave their skiing equipment or gear.
Do you have a smoke free policy?
All apartments are smoke-free. According to municipal ordinance 1357/94, smoking is prohibited within the hotel premises.
Do you have on-site parking?
Yes, the hotel has a free, secure indoor parking. Parking spaces are subject to availability and it is not possible to book them in advance.
What is your cancellation policy?
Cancellation Policy during Ski Season (July 1 to September 30)
- Cancellations made at least 30 days before check-in will not incur any charges.
- In the case of a no-show, a fee equivalent to 100% of the stay will be charged.
- Early departures will be subject to a fee equivalent to 100% of the stay.
Cancellation Policy during the rest of the year (excluding Ski Season)
- Cancellations made at least 15 days before check-in will not incur any charges.
- Cancellations between 14 and 8 days before check-in will result in a penalty of 50% of the stay.
- Cancellations between 7 and 0 days before check-in will result in a penalty of 100% of the stay.
- In the case of a no-show, a fee equivalent to 100% of the stay will be charged.
- Early departures will be subject to a fee equivalent to 100% of the stay.
Child Policy:
Children under 2 years old will be provided with a crib at no extra cost. If they occupy a bed, they will be considered adults, and the corresponding accommodation fee will apply.
Common Areas & Apartments
What are the opening/ closing hours of the spa and fitness area?
The spa and fitness center are open everyday from 8:00 AM to 10:00 PM
You can book a massage or treatment from 2:00 PM to 9:00 PM.
Please keep in mind that minors under the age of 18 have to be accompanied by an adult at all times.
What time is breakfast served? Do you have veggie, gluten-free and lactose intolerant options?
A buffet breakfast is served everyday from 7 AM to 10 AM
Yes, we offer our guests a variety of veggie, gluten free and lactose intolerant options so that they can start their day full of energy.
Are there TV’s in the apartments?
Yes, there are TVs set up in the living area, but not all of them are Smart TVs. All apartments have Cable TV.
Do the apartments have a bidet?
Yes, they do.
Do the apartments have bathtubs?
Yes, they do.
When staying in a 2-bedroom apartment, the master suite has a bathtub, and the second bathroom has a shower.
